Important Note: This Privacy Policy explains how dg demo collects, uses, discloses, and protects your personal information when you use our platform. By registering for or using the dg demo platform, you agree to the terms set out in this policy.
1 Information We Collect
Dg demo collects various types of information from members to enable us to provide a secure, seamless service tailored to your needs. The information we collect falls into two main categories: information you provide directly, and information collected automatically when you use our platform.
Information You Provide Directly
During the registration process, you are required to provide basic information such as your full name, date of birth, email address, phone number, and your bank account or e-wallet details to be used for deposits and withdrawals. All this information is necessary to ensure your account is properly managed and financial transactions can be processed securely.
For identity verification (KYC) purposes, we may require a copy of a valid identity document such as your national identity card (MyKad), passport, or driving licence. These documents are used solely to verify your identity and to comply with applicable Anti-Money Laundering (AML) legal requirements in Malaysia.
Automatically Collected Information
When you use the dg demo platform, our systems automatically record certain technical information, including your IP address, device type and version, browser type, operating system, pages visited, time and duration of visits, and general usage patterns. This information is used for security purposes, fraud detection, and improving the user experience.
| Type of Information | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account verification & KYC | Throughout active account + 7 years |
| Financial Data | Transaction processing | 7 years (legal requirement) |
| Activity Log | Security & Fraud Detection | 90 days |
| Device & IP Data | Unauthorized access prevention | 30 days |
| Cookies & Preferences | Experience personalization | Until deleted by the user |
2 How We Use Your Information
Every piece of information we collect is used solely for legitimate purposes that have been disclosed to you. dg demo never uses your data for purposes contrary to your interests or without a solid legal basis. The following are the primary purposes for which your data is used:
- Account Management: Creating, maintaining, and protecting your account on the dg demo platform.
- Transaction Processing: Processing all deposits and withdrawals accurately and securely through your preferred payment method.
- Identity Verification: Conducting KYC processes to comply with applicable legal requirements.
- Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorized account use.
- Customer Support: Providing efficient and relevant assistance whenever you contact our support team.
- Important Communications: Sending account-related notifications, selected promotions, and service terms updates.
- Platform Improvement: Analyzing usage patterns to continuously improve your gaming experience.
- Legal Compliance: Fulfilling reporting and compliance obligations to the relevant authorities.
3 Information Sharing & Disclosure
Dg demo takes a highly cautious approach to data sharing. We do not sell, rent, or disclose your personal information to outside parties for commercial marketing purposes without your explicit consent. However, there are certain situations where disclosure of information is necessary and legally permitted.
We may share your information with trusted payment service providers to process your financial transactions, gaming technology companies that supply gaming software on our platform, cloud and infrastructure service providers that store our data to the highest security standards, and regulatory authorities and law enforcement agencies when required by law or a valid court order.
Our Commitment: All third parties we work with are required to comply with strict data security standards and may only use your information for agreed purposes. We never share your data with data brokers or third-party advertising companies.
4 Data Security & Technical Protection
Protecting your personal data is dg demo's top priority. We continuously invest in the latest cybersecurity infrastructure to ensure your information remains safe from unauthorized access, data loss, or information breaches.
The technical security measures we implement include end-to-end data encryption using the latest TLS 1.3 protocol, two-factor authentication (2FA) for all account logins, an intrusion detection system (IDS) operating 24 hours a day, seven days a week, regular security audits conducted by qualified independent third parties, and strict role-based access management for our internal staff. Only personnel who require access to specific data to perform their duties are granted permission.
While we take all reasonable precautions, no security system can be guaranteed 100% safe from every threat. You also play an important role in protecting your account by using a strong password, enabling 2FA, and never sharing your login details with anyone.
5 Cookie Usage (Cookies)
The dg demo platform uses cookies and similar tracking technologies to enhance your experience, secure your login session, and analyze how our platform is used. Cookies are small text files stored on your device when you visit our website.
We use three types of cookies. First, necessary cookies — these are essential cookies required for core platform functions such as login session management and security. Without these cookies, the platform will not function properly. Second, performance cookies — these collect information about how you use the platform, allowing us to identify technical issues and improve overall performance. Third, functional cookies — these allow the platform to remember your preferences such as language and display settings to provide a more personalised experience.
You can manage or delete cookies at any time through your browser settings. However, please note that removing essential cookies may affect certain features on our platform.
6 Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. dg demo fully respects these rights and is committed to helping you exercise them easily and without unnecessary obstacles.
To exercise any of the above rights, you may contact our privacy team by email at [email protected]. We will respond to your request within 30 business days. In certain cases, we may need to request additional identity verification before processing your request, solely to ensure the security of your data.
7 Cross-Border Data Transfer
In the course of operating the dg demo platform, your personal information may be processed or stored on servers located outside Malaysia. This is a technical requirement to ensure optimal platform performance and service continuity. However, dg demo ensures that all such cross-border data transfers are carried out with protection equal to or exceeding the standards required under Malaysian law.
We only use infrastructure providers that already have robust data protection agreements in place and comply with internationally recognised security standards. You can be assured that your data receives the same level of protection regardless of where it is physically processed.
8 Children's Privacy
The dg demo platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from children or minors. Should we discover that information belonging to a person under the age of 18 has been inadvertently collected, we will take immediate steps to delete that information and close the relevant account.
9 Changes to This Privacy Policy
Dg demo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. Any material changes to this policy will be communicated to you via in-platform notifications or email at least 14 days before the changes take effect.
We encourage you to review this page regularly to ensure you are always informed about how we protect your information. The "Last Updated" date at the top of this page will be kept current to reflect the latest version of this policy.
10 Contact Our Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how dg demo handles your personal data, please do not hesitate to contact us. Our privacy team is ready to assist you and will respond in a timely manner.
You can reach us by email at [email protected] or via the live chat feature available 24/7 within the dg demo platform. For formal complaints related to data protection, please include "Privacy Complaint" in your email subject line so it can be promptly routed to the responsible officer.
Policy Acceptance: By continuing to use the dg demo platform, you confirm that you have read, understood, and agreed to this Privacy Policy in its entirety. Thank you for trusting dg demo as your gaming platform of choice.